Columbia Basin Care has earned the 2017 Pinnacle Customer Experience Award, achieving a Best in Class distinction.
Serving the community for over 50 years, Columbia Basin Care places strong emphasis on meeting the needs of every resident. In achieving the Pinnacle Customer Experience Award, Columbia Basin Care has met the rigorous demand of scoring in the top 15 percent of the nation across a 12-month average. The Customer Experience Award is given to care providers who have achieved best-in-class customer satisfaction standards.
The award is granted by Pinnacle Quality Insight, a national customer satisfaction firm that regularly conducts interviews with residents of Columbia Basin Care regarding their satisfaction levels.
Every month, Columbia Basin Care reviews these survey results in order to gain a better understanding of resident needs and make improvements when necessary.
“We work hard to provide excellent care for our residents,” says Aubree Olmstead, executive director. “This award is a great affirmation of the dedication and skill of our team.”
Columbia Basin Care, located in The Dalles, is the region’s only non-profit, community-owned, skilled rehabilitation and nursing facility. CBC offers the area’s only in-house geriatric nurse practitioner, along with a team of licensed physical, occupational and speech therapists who provide comprehensive rehabilitation and restorative services.