Winner! Customer Experience Award



Columbia Basin Care has earned the 2017 Pinnacle Customer Experience Award, achieving a Best in Class distinction.

Serving the community for over 50 years, Columbia Basin Care places strong emphasis on meeting the needs of every resident. In achieving the Pinnacle Customer Experience Award, Columbia Basin Care has met the rigorous demand of scoring in the top 15 percent of the nation across a 12-month average. The Customer Experience Award is given to care providers who have achieved best-in-class customer satisfaction standards.

The award is granted by Pinnacle Quality Insight, a national customer satisfaction firm that regularly conducts interviews with residents of Columbia Basin Care regarding their satisfaction levels.

Every month, Columbia Basin Care reviews these survey results in order to gain a better understanding of resident needs and make improvements when necessary.

“We work hard to provide excellent care for our residents,” says Aubree Olmstead, executive director. “This award is a great affirmation of the dedication and skill of our team.”

Columbia Basin Care, located in The Dalles, is the region’s only non-profit, community-owned, skilled rehabilitation and nursing facility. CBC offers the area’s only in-house geriatric nurse practitioner, along with a team of licensed physical, occupational and speech therapists who provide comprehensive rehabilitation and restorative services.


“In Good Hands”

letter from residentThe passing of a resident is never easy. Like family, we grow attached and each loss carries a special ache. This kind message, however, lifted our spirits:

“I really wanted to take a second to thank the whole crew for taking such great care of Papa. It was comforting for the family to know he was in great hands. I know he was quite a handful and a stinker at its finest, but he loved you all very much. Thank you all for your care, compassion, and dedication.”

— Moriah Enriquez
[granddaughter of Harold Kiser]


“I Like What I See”


tim-mcglothlinI like what I am seeing at Columbia Basin Care.

Staffing, operations, and facility improvements are impressive.

Keep up the great work.

Timothy McGlothlin
Council President
The Dalles City Council

A Note of Thanks

letter from resident

letter from residentWe love letters.

This one is from a resident who recently returned home:

“I’d like to give special thanks for good care from nurses like Pat, and all the rest that I do not know names, and all the therapy people that helped me so much with my exercises that I really needed. . . I give special thanks to Alesia O’Brien for the way she is helping the people with entertainment in all ways. It helped me pass the time. I enjoyed all the activities very much. . . .

Good job everyone. Thank you very much.”



“An Amazing Group of People”

letter from anona's daughter

letter from anona's daughter











The passing of a resident is never easy. Kind and thoughtful expressions, like this beautiful letter, lift our spirits and bind us together in something larger than individual loss:

To the Columbia Basin Administrator,

My mother died two weeks ago, after being in your facility over 5 years. During that time, I have seen a lot of changes at Columbia Basin; not only the obvious facility changes, but deeper cultural changes. Even though I have always felt that my mother was taken care of at your facility, it seems different now. The staff seems connected; like they care about each other as well as their residents.

They were nothing short of amazing through my mother’s passing and I am so glad she was with you. They were professional, compassionate, kind, caring and so very supportive.

They wanted to make sure I was there when she died. Even though I was hesitant and it was difficult, I’m glad I was.

Now I knew my mother and know she was not always easy to deal with, but on her last night, several staff members stopped in to say good-bye to her, hugged her and kissed her and told her they would miss her. A group came in, gathered around her bed and talked about what she had meant to them. The aides kept coming in and talking to her and making sure we were comfortable, keeping her cool and re-adjusting her positioning and making sure I was doing okay and didn’t need anything. Someone brought in a CD player and played soft music. After she died, they cleaned her all up and tucked her perfectly in her bed.

I will never forget what they did for her or for me.

And if that wasn’t enough, a few days later, I received a condolence card that all of the staff signed with nice comments that I will share with my family.

Thank you for putting together this amazing group of people. Please share with them, and anyone else who cares to listen, how wonderful I think they are.

With kindest regards,

Andrea Smith
[ daughter or Anona Chapman ]


“Extraordinary Compassion”

The passing of a resident is never easy — even in a short time, concern takes root and we grow attached — but this kind note warmed our hearts:

“The care my mother received in her short duration here was nothing short of amazing. The compassion they showed my mom in her final days was extraordinary. The family cannot and will never be able to thank the staff here enough. On behalf of Johanna Spencer, we thank you.”

Joey Lacock
[ daughter of Johanna Spencer ]


“Good Food, Good Care.”

letter to editor

letter to editor
How was your stay? We like hearing from you.
Donna Smith, a recent resident at Columbia Basin, shared her experience in a letter to the editor of the local newspaper. Her kind words and honest feedback warms our hearts and fuels our efforts. Thank you Donna!

To the Editor of The Dalles Chronicle:

Wow! Surprising! I bet these are words you have never heard used to describe Columbia Basin Care Facility.

I had a severe accident in January and was told I would be laid up for several months and would have to go to this facility for therapy.

What an awesome transformation from what I remember in the 50s, and even the 90s. My room was quite spacious, clean and extremely comfortable. I even had my own television.

I had a choice of having my meals served in my room or going to the very enjoyable dining area. I was welcomed by the other residents and was able to select from a very varied menu and coming from a very picky eater, that is really saying something. They even had a large living room where residents could invite their company to sit and visit. I used this on several occasions to entertain my friends from Curves, and also took advantage of the beauty parlor that was open every Tuesday.

The activity department has something going on every day, whether it was bingo, music, games or whatever. The only drawback being that the room needed to be larger to accommodate more guests.

I can’t say enough nice things about the staff. They called us all by name, introduced themselves to each of us at shift changes and checked to see if there was anything we needed. I was encouraged to tell them about any changes that I thought needed to be made.

With the help of the outstanding staff in the physical therapy department, I was taught how to use a wheelchair, walker and tools to do things safely. It was important to them, and me, that I could act independently with all the tools I would need when I got home. It did take me six weeks to get to that goal. It is hard to teach an old dog new tricks.

If you haven’t been to Columbia Basin the past few years, I would encourage you to check them out. My 95-year-old mother was even impressed when she came to visit me. She stated it was sure a lot different than she remembered and she would even like to go there if and when she ever needed assistance.

I never thought I would say this when I was told where I had to go when I left the hospital, but thank you Columbia Basin for my six-week “spa retreat.”

Donna Smith
The Dalles