The passing of a resident is never easy. Kind and thoughtful expressions, like this beautiful letter, lift our spirits and bind us together in something larger than individual loss:
To the Columbia Basin Administrator,
My mother died two weeks ago, after being in your facility over 5 years. During that time, I have seen a lot of changes at Columbia Basin; not only the obvious facility changes, but deeper cultural changes. Even though I have always felt that my mother was taken care of at your facility, it seems different now. The staff seems connected; like they care about each other as well as their residents.
They were nothing short of amazing through my mother’s passing and I am so glad she was with you. They were professional, compassionate, kind, caring and so very supportive.
They wanted to make sure I was there when she died. Even though I was hesitant and it was difficult, I’m glad I was.
Now I knew my mother and know she was not always easy to deal with, but on her last night, several staff members stopped in to say good-bye to her, hugged her and kissed her and told her they would miss her. A group came in, gathered around her bed and talked about what she had meant to them. The aides kept coming in and talking to her and making sure we were comfortable, keeping her cool and re-adjusting her positioning and making sure I was doing okay and didn’t need anything. Someone brought in a CD player and played soft music. After she died, they cleaned her all up and tucked her perfectly in her bed.
I will never forget what they did for her or for me.
And if that wasn’t enough, a few days later, I received a condolence card that all of the staff signed with nice comments that I will share with my family.
Thank you for putting together this amazing group of people. Please share with them, and anyone else who cares to listen, how wonderful I think they are.
With kindest regards,
[ daughter or Anona Chapman ]